Computer Technician

Department: IT

Status: Exempt

Reports To:  Manager, IT

Location:  Drummondville

Job Summary:

The computer technician is responsible for the management of the workstations fleet, from a software and hardware perspective.


Essential Duties and Responsibilities include but are not limited to the following:

  • Deploy new hires equipment.
  • Acknowledge and respond to Help Desk requests as needed and via the ticket system.
  • Identify and resolve software and hardware configuration issues.
  • Maintain the fixed assets inventory system up to date.
  • Maintain IT equipment security within its deployments.
  • Monitor computer systems to improve performance and make recommendations for improvements and modifications.
  • Mentor and train less senior staff.
  • Create and document processes.
  • Ensure 24/7 operational service level via on-call duty.
  • Other projects and duties as assigned by manager.


  • CEGEP in Information Technology or DEP in Computer Support or relevant experience in lieu.
  • Demonstrated proficiency and understanding of various types of hardware.
  • Demonstrated ability to manage multiple projects simultaneously.
  • Must be able to communicate at a high level in French and English.
  • CompTIA A+ or MS Windows Server and Windows Client, preferred not required.
  • Good organizational skills and attention to detail
  • Good time management skills with a proven ability to meet deadlines.
  • Good analytical and problem-solving skills.
  • Ability to work independently and as part of a team.


  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.